This is a courtesy translation. In case of discrepancies, the German version is legally binding.

Terms and Conditions

Last updated: July 2026

§ 1 Scope, Definitions

These terms apply to all contracts between Eric Erler (sole proprietorship, Stauffenbergallee 16, 15834 Rangsdorf, Germany - hereinafter "Provider" or "KRYORA") and its customers concerning the brokering and delivery of ProseQ-brand cryotherapy systems, accessories, and related services. A "consumer" within the meaning of these terms is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (§ 13 BGB, B2C). A "business customer" is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of their trade, business, or profession (§ 14 BGB, B2B).

§ 2 Conclusion of Contract

Offers made by the Provider are non-binding. A contract is only concluded upon the Provider's written order confirmation or upon delivery of the goods. Inquiries submitted via the website, email, or contact forms constitute an invitation to submit an offer.

§ 3 Prices, Payment

Unless otherwise stated, all prices listed on the website are in EUR, net of statutory VAT, plus any applicable delivery, installation, and training costs. The entry-level price of our chambers starting at €49,900 net is a reference value; binding prices result from the individual quote. Payment terms (e.g., deposit, balance due on delivery) are agreed in the individual contract. For consumers, the prices shown on the website are total prices including the applicable VAT; for deliveries to Austria, the gross price shown there with 20 % VAT applies.

§ 4 Delivery, Installation, Training

Delivery times are agreed individually and are non-binding unless expressly confirmed in writing as binding. Installation, technical training, and commissioning take place by separate agreement. The customer must provide a suitable installation site (structural capacity, power connection, ventilation).

§ 5 Retention of Title

Delivered goods remain the property of the Provider until all claims arising from the business relationship have been paid in full.

§ 6 Warranty, Manufacturer's Guarantee

B2C: Statutory warranty rights apply (§§ 434 et seq. BGB) with a period of 24 months from delivery.
B2B: The warranty period for business customers is 12 months from the transfer of risk.
Independently of this, the manufacturer ProseQ provides a two-year manufacturer's warranty on the hardware in accordance with its warranty terms.

§ 7 Right of Withdrawal (Consumers Only, B2C)

Consumers have a statutory right of withdrawal for contracts concluded at a distance. Details can be found in the withdrawal notice. Contracts for goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive (§ 312g(2) no. 1 BGB) - in particular individually configured cryotherapy systems - cannot be withdrawn from.

§ 8 Financing Partner Referral

KRYORA does not itself provide financing. Upon request, we facilitate contact with selected external financing partners and do not provide any financing or credit advisory services ourselves. The financing agreement is concluded exclusively and directly between the customer and the respective partner.

§ 9 Liability

The Provider is liable without limitation for intent and gross negligence, as well as under the Product Liability Act. For breaches of material contractual obligations due to ordinary negligence, the Provider's liability is limited to the foreseeable damage typical for this type of contract. Liability is otherwise excluded. Use of the chambers is at the user's own responsibility; anyone with health concerns should consult a physician before use.

§ 10 Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a consumer habitually resident in another member state of the European Union, in particular in Austria, the mandatory consumer protection provisions of their state of residence remain unaffected by this choice of law (Art. 6(2) Rome I Regulation). To the extent permitted by law, the exclusive place of jurisdiction for all disputes arising from the business relationship with business customers (B2B) is the Provider's place of business. Consumers may participate in proceedings before a consumer arbitration board; we are not obligated to participate and do not take part in such proceedings.